I canceled by mistake — can I reactivate?

Often the fastest option is to place a new order. If you need help verifying payment status or timing, contact support with your order number.

annulation · Canada first, USA second

Order Cancellation A clear, fast process — annulation

Q: How do I cancel an order?

Use the cancellation link in your order confirmation email within the eligible window (often up to 60 minutes). If you can’t find the link or the window has passed, contact support with your order number.

Q: How do I confirm the cancellation worked?

You should receive an automatic confirmation email. If you don’t receive it within a few minutes, check spam/junk and contact support with your order number.

Q: I don’t see a cancellation option — what should I do?

Some orders require manual handling. Email support with your order number and request cancellation so the team can review your case.

Q: Will I be refunded after cancellation?

If you cancel within the eligible window, refunds are often automatic. If the window has passed, a short manual review may apply depending on the payment method and region.

Changed your mind? No problem — annulation can be quick and straightforward. Below you’ll learn how to cancel, what to do if you canceled by mistake, and how to confirm the status of your request. Guidance is written for Canada first, with USA notes second where helpful.

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Typical cancellation window

Up to 60 minutes

Some orders may vary (Canada/USA payment rules).

Refund handling

Auto if eligible

Otherwise, a quick manual review may apply.

Support

Available

Send your order number for fastest help.

How do I cancel an order?

Start your annulation directly from your confirmation email. If your order includes a cancellation link, open the email and click the “Changed your mind?” option within the applicable window (often up to 60 minutes). If that window has passed or you can’t find the link, email support@streamiptv.ca with your order number. We’ll advise the best next step for customers in Canada first and the USA second.

Canceled by mistake — can I reactivate?

In most cases, the fastest option is to place a new order right away. If you need help confirming what happened (especially if payment is pending), contact support@streamiptv.ca with your order number and the email used at checkout.

How do I confirm the cancellation worked?

After you cancel via the email link, you should receive an automatic confirmation. If you don’t see it within a few minutes, check spam/junk folders. Still nothing? Email support@streamiptv.ca with your order number so we can verify the status for Canada first and the USA second.

I don’t see a cancellation option — what should I do?

Some orders require manual handling. Email support@streamiptv.ca with your order number and subject line annulation . We’ll review your case and respond with the right next steps (Canada first, USA second).

Quick answers

Will I be refunded after cancellation?

If you cancel within the eligible window, the payment is often voided/refunded automatically. If the window has passed, a short manual review may apply depending on the payment method and region (Canada first, USA second).

How fast does the confirmation email arrive?

Usually immediately. If it doesn’t arrive after a few minutes, check spam/junk or contact support with your order number.

Need help with annulation?

Send your order number and we’ll guide you step-by-step.

Contact Support