All Systems Operational

Affected: Website & Chatbot

1. 2026-07-06, 4:50:40 a.m. · resolved
   Website & Chatbot is back to normal.
2. 2026-07-06, 4:49:29 a.m. · investigating
   Website & Chatbot status was set to Maintenance via the admin console.

Affected: Website & Chatbot

1. 2026-07-06, 4:43:17 a.m. · resolved
   Website & Chatbot is back to normal.
2. 2026-07-06, 2:47:13 a.m. · investigating
   We are upgrading streamiptv.ca to version 3 today. The website and live chat widget may be intermittently slow or briefly unavailable during the upgrade. Live TV and VOD streaming on Standard/Premium servers are not affected.

Affected: Mail Support

1. 2026-07-06, 4:47:59 a.m. · resolved
   Mail Support is back to normal.
2. 2026-07-06, 12:40:42 a.m. · investigating
   Our support inbox is seeing a higher-than-usual backlog — email replies may take longer than usual today. WhatsApp remains the fastest channel for urgent issues.

Affected: WhatsApp Support

1. 2026-07-04, 4:06:31 p.m. · resolved
   WhatsApp support is receiving messages normally again.
2. 2026-07-04, 3:50:29 p.m. · monitoring
   A fix has been applied for WhatsApp Support. We are monitoring the results.
3. 2026-07-04, 3:34:28 p.m. · investigating
   Some messages to our WhatsApp support line are not going through. Investigating.

Affected: Mail Support

1. 2026-07-03, 7:21:09 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-07-03, 6:36:57 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-07-03, 5:52:46 a.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-07-03, 5:08:34 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Standard Server

1. 2026-07-03, 12:41:33 a.m. · resolved
   Standard servers are back to normal speeds. Thanks for your patience.
2. 2026-07-03, 12:18:51 a.m. · monitoring
   A fix has been applied for Standard Server. We are monitoring the results.
3. 2026-07-02, 11:56:09 p.m. · investigating
   We are seeing elevated buffering reports on Standard plan servers and are investigating server load.

Affected: Standard Server

1. 2026-07-01, 3:29:29 p.m. · resolved
   All Standard servers are reachable again.
2. 2026-07-01, 3:23:04 p.m. · monitoring
   A fix has been applied for Standard Server. We are monitoring the results.
3. 2026-07-01, 3:16:40 p.m. · investigating
   A subset of Standard plan streams are failing to connect. Our team is investigating.

Affected: Website & Chatbot

1. 2026-06-30, 1:26:03 p.m. · resolved
   All pages on streamiptv.ca are loading normally again.
2. 2026-06-30, 12:53:01 p.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-06-30, 12:19:59 p.m. · identified
   We've identified the cause affecting Website & Chatbot and are working on a fix.
4. 2026-06-30, 11:46:57 a.m. · investigating
   Some pages on streamiptv.ca are returning errors. Investigating.

Affected: Premium Server

1. 2026-06-25, 11:36:34 p.m. · resolved
   Premium servers are back to full speed.
2. 2026-06-25, 11:07:55 p.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-06-25, 10:39:16 p.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Premium Server

1. 2026-06-25, 7:56:57 p.m. · resolved
   Premium servers are back to full speed.
2. 2026-06-25, 7:35:38 p.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-06-25, 7:14:18 p.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Website & Chatbot

1. 2026-06-25, 7:08:00 a.m. · resolved
   Maintenance is complete. The website and chatbot are fully operational.
2. 2026-06-25, 6:55:35 a.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-06-25, 6:43:10 a.m. · investigating
   Performing routine maintenance on the website and live chat widget.

Affected: WhatsApp Support

1. 2026-06-24, 12:41:40 a.m. · resolved
   WhatsApp support is receiving messages normally again.
2. 2026-06-24, 12:12:37 a.m. · monitoring
   A fix has been applied for WhatsApp Support. We are monitoring the results.
3. 2026-06-23, 11:43:34 p.m. · identified
   We've identified the cause affecting WhatsApp Support and are working on a fix.
4. 2026-06-23, 11:14:31 p.m. · investigating
   Some messages to our WhatsApp support line are not going through. Investigating.

Affected: Website & Chatbot

1. 2026-06-20, 12:59:30 p.m. · resolved
   All pages on streamiptv.ca are loading normally again.
2. 2026-06-20, 12:36:16 p.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-06-20, 12:13:02 p.m. · identified
   We've identified the cause affecting Website & Chatbot and are working on a fix.
4. 2026-06-20, 11:49:47 a.m. · investigating
   Some pages on streamiptv.ca are returning errors. Investigating.

Affected: Premium Server

1. 2026-06-15, 11:17:06 p.m. · resolved
   Premium servers are back to full speed.
2. 2026-06-15, 10:50:58 p.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-06-15, 10:24:50 p.m. · identified
   We've identified the cause affecting Premium Server and are working on a fix.
4. 2026-06-15, 9:58:42 p.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Premium Server

1. 2026-06-15, 1:50:23 a.m. · resolved
   Premium servers are back to full speed.
2. 2026-06-15, 1:27:03 a.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-06-15, 1:03:43 a.m. · identified
   We've identified the cause affecting Premium Server and are working on a fix.
4. 2026-06-15, 12:40:22 a.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Mail Support

1. 2026-06-11, 6:45:22 p.m. · resolved
   Mail support reply times are back to normal.
2. 2026-06-11, 6:17:48 p.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-06-11, 5:50:15 p.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: WhatsApp Support

1. 2026-06-04, 10:42:10 p.m. · resolved
   WhatsApp support response times are back to normal.
2. 2026-06-04, 10:00:45 p.m. · monitoring
   A fix has been applied for WhatsApp Support. We are monitoring the results.
3. 2026-06-04, 9:19:20 p.m. · identified
   We've identified the cause affecting WhatsApp Support and are working on a fix.
4. 2026-06-04, 8:37:56 p.m. · investigating
   Our support team is seeing higher than usual message volume — replies may be delayed.

Affected: Premium Server

1. 2026-06-03, 1:54:01 a.m. · resolved
   All Premium servers are reachable again.
2. 2026-06-03, 1:24:37 a.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-06-03, 12:55:13 a.m. · investigating
   Some Premium streams are failing to connect. Investigating the cause.

Affected: Standard Server

1. 2026-05-30, 11:38:47 a.m. · resolved
   All Standard servers are reachable again.
2. 2026-05-30, 11:09:16 a.m. · monitoring
   A fix has been applied for Standard Server. We are monitoring the results.
3. 2026-05-30, 10:39:46 a.m. · identified
   We've identified the cause affecting Standard Server and are working on a fix.
4. 2026-05-30, 10:10:15 a.m. · investigating
   A subset of Standard plan streams are failing to connect. Our team is investigating.

Affected: Website & Chatbot

1. 2026-05-29, 6:34:19 p.m. · resolved
   The website is back to normal speed.
2. 2026-05-29, 6:01:38 p.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-05-29, 5:28:56 p.m. · identified
   We've identified the cause affecting Website & Chatbot and are working on a fix.
4. 2026-05-29, 4:56:15 p.m. · investigating
   streamiptv.ca and the customer dashboard may load slowly. We are investigating.

Affected: Mail Support

1. 2026-05-29, 5:15:19 a.m. · resolved
   Maintenance on mail support is complete.
2. 2026-05-29, 4:47:06 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-29, 4:18:53 a.m. · investigating
   Performing maintenance on our support mailbox and ticketing system. Replies may be delayed briefly.

Affected: Mail Support

1. 2026-05-27, 5:31:59 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-05-27, 4:51:36 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-27, 4:11:14 a.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-05-27, 3:30:52 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Standard Server

1. 2026-05-24, 11:47:48 p.m. · resolved
   All Standard servers are reachable again.
2. 2026-05-24, 11:30:33 p.m. · monitoring
   A fix has been applied for Standard Server. We are monitoring the results.
3. 2026-05-24, 11:13:18 p.m. · investigating
   A subset of Standard plan streams are failing to connect. Our team is investigating.

Affected: Premium Server

1. 2026-05-22, 4:23:36 a.m. · resolved
   Premium servers are back to full speed.
2. 2026-05-22, 3:53:51 a.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-05-22, 3:24:05 a.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Standard Server

1. 2026-05-21, 7:19:04 p.m. · resolved
   Standard servers are back to normal speeds. Thanks for your patience.
2. 2026-05-21, 6:42:44 p.m. · monitoring
   A fix has been applied for Standard Server. We are monitoring the results.
3. 2026-05-21, 6:06:24 p.m. · identified
   We've identified the cause affecting Standard Server and are working on a fix.
4. 2026-05-21, 5:30:04 p.m. · investigating
   We are seeing elevated buffering reports on Standard plan servers and are investigating server load.

Affected: WhatsApp Support

1. 2026-05-17, 1:33:58 p.m. · resolved
   WhatsApp support is back online.
2. 2026-05-17, 1:11:07 p.m. · monitoring
   A fix has been applied for WhatsApp Support. We are monitoring the results.
3. 2026-05-17, 12:48:16 p.m. · investigating
   Our support line is briefly offline for scheduled maintenance.

Affected: Mail Support

1. 2026-05-16, 10:34:20 a.m. · resolved
   Maintenance on mail support is complete.
2. 2026-05-16, 10:14:12 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-16, 9:54:04 a.m. · investigating
   Performing maintenance on our support mailbox and ticketing system. Replies may be delayed briefly.

Affected: Mail Support

1. 2026-05-14, 10:11:21 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-05-14, 9:58:29 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-14, 9:45:37 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Website & Chatbot

1. 2026-05-14, 10:19:57 a.m. · resolved
   Maintenance is complete. The website and chatbot are fully operational.
2. 2026-05-14, 10:01:12 a.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-05-14, 9:42:27 a.m. · investigating
   Performing routine maintenance on the website and live chat widget.

Affected: Mail Support

1. 2026-05-13, 2:12:35 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-05-13, 1:59:02 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-13, 1:45:30 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Mail Support

1. 2026-05-12, 8:20:41 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-05-12, 7:54:15 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-12, 7:27:49 a.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-05-12, 7:01:23 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Mail Support

1. 2026-05-11, 10:02:31 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-05-11, 9:41:57 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-05-11, 9:21:23 a.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-05-11, 9:00:49 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Website & Chatbot

1. 2026-05-10, 6:12:25 a.m. · resolved
   Maintenance is complete. The website and chatbot are fully operational.
2. 2026-05-10, 5:48:24 a.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-05-10, 5:24:23 a.m. · identified
   We've identified the cause affecting Website & Chatbot and are working on a fix.
4. 2026-05-10, 5:00:22 a.m. · investigating
   Performing routine maintenance on the website and live chat widget.

Affected: Website & Chatbot

1. 2026-05-09, 11:43:27 a.m. · resolved
   Maintenance is complete. The website and chatbot are fully operational.
2. 2026-05-09, 11:20:40 a.m. · monitoring
   A fix has been applied for Website & Chatbot. We are monitoring the results.
3. 2026-05-09, 10:57:54 a.m. · identified
   We've identified the cause affecting Website & Chatbot and are working on a fix.
4. 2026-05-09, 10:35:08 a.m. · investigating
   Performing routine maintenance on the website and live chat widget.

Affected: Mail Support

1. 2026-04-28, 1:04:15 p.m. · resolved
   Maintenance on mail support is complete.
2. 2026-04-28, 12:37:57 p.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-28, 12:11:40 p.m. · investigating
   Performing maintenance on our support mailbox and ticketing system. Replies may be delayed briefly.

Affected: WhatsApp Support

1. 2026-04-27, 11:03:19 p.m. · resolved
   WhatsApp support response times are back to normal.
2. 2026-04-27, 10:27:28 p.m. · monitoring
   A fix has been applied for WhatsApp Support. We are monitoring the results.
3. 2026-04-27, 9:51:37 p.m. · identified
   We've identified the cause affecting WhatsApp Support and are working on a fix.
4. 2026-04-27, 9:15:47 p.m. · investigating
   Our support team is seeing higher than usual message volume — replies may be delayed.

Affected: Mail Support

1. 2026-04-26, 1:11:14 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-04-26, 1:03:19 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-26, 12:55:23 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Premium Server

1. 2026-04-25, 2:06:01 p.m. · resolved
   Premium servers are back to full speed.
2. 2026-04-25, 1:41:27 p.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-04-25, 1:16:53 p.m. · identified
   We've identified the cause affecting Premium Server and are working on a fix.
4. 2026-04-25, 12:52:19 p.m. · investigating
   Some Premium subscribers may notice buffering during peak hours. We are investigating.

Affected: Mail Support

1. 2026-04-23, 5:08:59 p.m. · resolved
   Mail support reply times are back to normal.
2. 2026-04-23, 4:47:20 p.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-23, 4:25:40 p.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-04-23, 4:04:01 p.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Mail Support

1. 2026-04-22, 3:52:44 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-04-22, 3:34:02 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-22, 3:15:19 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Mail Support

1. 2026-04-21, 5:44:30 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-04-21, 5:23:30 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-21, 5:02:29 a.m. · identified
   We've identified the cause affecting Mail Support and are working on a fix.
4. 2026-04-21, 4:41:28 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.

Affected: Premium Server

1. 2026-04-18, 12:24:31 p.m. · resolved
   Maintenance on Premium servers is complete.
2. 2026-04-18, 12:03:05 p.m. · monitoring
   A fix has been applied for Premium Server. We are monitoring the results.
3. 2026-04-18, 11:41:40 a.m. · investigating
   Performing routine maintenance on Premium (dedicated priority) servers.

Affected: Mail Support

1. 2026-04-15, 9:41:27 a.m. · resolved
   Maintenance on mail support is complete.
2. 2026-04-15, 9:19:07 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-15, 8:56:46 a.m. · investigating
   Performing maintenance on our support mailbox and ticketing system. Replies may be delayed briefly.

Affected: Mail Support

1. 2026-04-09, 8:50:20 a.m. · resolved
   Mail support reply times are back to normal.
2. 2026-04-09, 8:37:03 a.m. · monitoring
   A fix has been applied for Mail Support. We are monitoring the results.
3. 2026-04-09, 8:23:45 a.m. · investigating
   Our support inbox is seeing a backlog — email replies may take longer than usual. WhatsApp remains the fastest channel.