See all 7 steps
1Think about who is watching2Close the app on the other screen3Wait two minutes4Stop first, then start5Restart the device6Check for an old device7Add a connection if you need oneThis message means another screen is already using your login. It is common after switching TVs, and it is easy to fix.
1
Think about who is watching
Is another TV or phone playing right now? Is someone in the family using your login from somewhere else?
2
Close the app on the other screen
Exit the app completely. On a Fire TV Stick, press Home. Then force the app to stop from its page in Settings, Applications.
3
Wait two minutes
The system can take a moment to notice. Have a short wait, then try your channel again.
4
Stop first, then start
When switching TVs, always stop the first before starting the second. This prevents the message.
5
Restart the device
If it still appears, restart your device. Unplug it for one minute.
6
Check for an old device
Your login may be saved on an old tablet or at a relative’s home. Remove it there. If you think your login leaked, ask us to change it.
7
Add a connection if you need one
If two people often watch at once, add a second connection. It costs less than a separate subscription.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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