See all 8 steps
1Wait a few minutes2Restart your TV or device3Reload your list4Check your login5Check your end date6Look for hidden groups7Reinstall the app8Still need help?An empty list is usually simple to fix. Often, the app stopped loading partway through.
1
Wait a few minutes
A long list takes time to load, especially the first time. Leave it alone for five minutes.
2
Restart your TV or device
Unplug your TV or streaming device from the wall. Wait one full minute. Plug it back in. Using the remote’s power button often only puts it to sleep.
3
Reload your list
In your app’s settings, look for Playlist, then Update or Reload. Choose it, and wait.
4
Check your login
Compare your details with your email. An M3U link must be complete, with nothing missing at the end.
5
Check your end date
If your trial or plan ended, your list may empty. Look in your order email, or ask us.
6
Look for hidden groups
Some apps let you hide groups. Check the group settings, and turn your groups back on.
7
Reinstall the app
Remove the app, restart the device and install it again. Then enter your details.
8
Still need help?
That is completely fine. If a second app also shows nothing, your account may need a check on our side. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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