See all 7 steps
1Install WhatsApp2Set it up3Open a new message4Write your question5Tell us the useful details6Send a photo7Wait for a replyWhatsApp is a free messaging app, and it is the fastest way to reach us. You can use it to send us photos, too.
1
Install WhatsApp
On your phone, open the Play Store or App Store. Search for WhatsApp, and check that the maker is WhatsApp. Install it.
2
Set it up
Open it and follow the steps. It asks for your phone number and sends you a code by text. Type the code. Then add your name.
3
Open a new message
Our number is +1 (902) 601-5269. Add it to your phone’s contacts first. Then, in WhatsApp, tap the new chat button and choose us.
4
Write your question
Tap the box at the bottom, and write your question. You can write in English or French. Tap the arrow to send it.
5
Tell us the useful details
Tell us your device, the app you use, what you see on the screen and when it started. Your order email address helps us as well.
6
Send a photo
Tap the camera or the paperclip, then take a photo of your TV screen. Tap Send. A picture often explains everything.
7
Wait for a reply
We reply every day, between 6 AM and 11 PM Eastern. If it is late at night, we will answer in the morning.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usHow to Renew Your IPTV Subscription
How to Show Us a Problem With a Photo of Your TV