See all 7 steps
1Leave the message on the screen2Open your phone’s camera3Stand in front of the TV4Take the picture5Take a second photo if you can6Send it to us7Hide private detailsYou do not need to describe everything. A clear photo shows us the error message, the screen and the app right away.
1
Leave the message on the screen
If you see an error, leave it there. Do not press anything yet.
2
Open your phone’s camera
On your phone, tap the Camera picture.
3
Stand in front of the TV
Stand straight in front of the TV, and hold your phone steady. Turn off any lamps that shine onto the screen, to reduce reflections.
4
Take the picture
Tap the big round button. Check that you can read the message by looking at the photo. Take it again if it is blurry.
5
Take a second photo if you can
A photo of the device’s About screen, showing its model, also helps us. It is not required.
6
Send it to us
In WhatsApp, tap the paperclip or camera in our conversation. Choose your photo, then tap Send. You can also attach it to an email.
7
Hide private details
If the photo shows your password in full, cover it, or tell us. We do not need your password in order to help.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usHow to Contact Support on WhatsApp
How to Help a Parent or Grandparent Set Up IPTV