See all 7 steps
1Keep their old service during the test2Ask what they watch3Use one device and one app4Add their favourites5Write a simple card6Stay for the first evening7Warn them about scamsA good setup makes a big difference for someone who is new to streaming. A little care now means fewer phone calls later.
1
Keep their old service during the test
Do not cancel anything until they are comfortable. It removes the pressure, and they can always go back.
2
Ask what they watch
Ask for their favourite channels and shows. Check these first, during the free trial. They do not care about 40,000 channels. They care about their own five.
3
Use one device and one app
Set up a single simple app, and remove anything else from the home screen. Fewer choices mean fewer mistakes.
4
Add their favourites
Put their channels in a favourites list, in the order they prefer. Set it so that this list opens first, if the app allows it.
5
Write a simple card
Write the steps in large letters on a card: “Press the house. Press TV. Press OK.” Leave it by the TV. Include your phone number.
6
Stay for the first evening
Let them hold the remote. If you do it for them, they will not remember it. Come back in a week to answer questions.
7
Warn them about scams
Tell them not to pay anyone who calls about their TV. Ask them to call you before they send money or allow access to their device.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usHow to Show Us a Problem With a Photo of Your TV
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