See all 7 steps
1Play something2Open the player controls3Look for the symbol4Choose a language5Change the size6Check your device’s settings7Still need help?Subtitles put the words on your screen. Availability depends on the channel. Live TV often has fewer than movies.
1
Play something
Open a movie or a TV channel. It is easier to test with a well-known channel or a movie first.
2
Open the player controls
Press Select or OK on your remote. On a phone, tap the picture. A bar of small symbols appears.
3
Look for the symbol
Look for a small speech bubble, a box marked CC, or the word Subtitles.
4
Choose a language
Select it, then choose your language. If the list is empty, this program has no subtitles.
5
Change the size
Many apps let you change the text’s size in their settings. Look under Subtitles or Captions.
6
Check your device’s settings
Devices also have their own caption settings. Look under Accessibility in your device’s settings.
7
Still need help?
That is completely fine. Tell us the channel, and we can check whether subtitles are available. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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