See all 6 steps
1Check if it is just your TV2Check the lights3Check for an outage4Stay informed safely5Wait for service to return6Check your appInternet TV relies on your electricity and your internet. When they fail, here is what to expect.
1
Check if it is just your TV
Try another app or website on your phone, using Wi-Fi. If nothing works, the issue is your internet, not your TV service.
2
Check the lights
Look at your internet box. If there are no lights, you have no power to it. If a light is red or orange, your internet company may have a problem.
3
Check for an outage
Use your phone’s mobile data to visit your internet company’s website or app. Many list current outages.
4
Stay informed safely
During a storm, a battery radio is the best tool. Do not rely on a TV app for emergency alerts. Follow official government sources.
5
Wait for service to return
Once the power returns, wait a few minutes for your internet box to restart. Then turn your TV back on.
6
Check your app
Open your app. Nothing needs to be reinstalled. If it does not reconnect, restart your device.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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