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What to Do During a Power or Internet Outage

IPTV stops when your power or internet stops. What to do, how to reconnect, and how to stay informed.

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Internet TV relies on your electricity and your internet. When they fail, here is what to expect.

Start

Check if it is just your TV

Try another app or website on your phone, using Wi-Fi. If nothing works, the issue is your internet, not your TV service.

Look at your internet box. If there are no lights, you have no power to it. If a light is red or orange, your internet company may have a problem.

Use your phone’s mobile data to visit your internet company’s website or app. Many list current outages.

During a storm, a battery radio is the best tool. Do not rely on a TV app for emergency alerts. Follow official government sources.

Once the power returns, wait a few minutes for your internet box to restart. Then turn your TV back on.

Final step

Open your app. Nothing needs to be reinstalled. If it does not reconnect, restart your device.

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This guide is part of the StreamIPTV help centre for IPTV Canada viewers, on every device. New here? Start with a free trial.