Problem
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7 steps
TV Guide Empty? How to Fix a Missing IPTV Guide
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Channels play but the guide says “No information”. How to reload your guide and get listings back.
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A blank guide does not mean your service is broken. The guide comes separately from your channels, and it may simply need updating.
Start
Wait a little
If you have just set up the app, give it ten minutes. The guide often loads after the channels.
Open your app’s settings
Find Settings, then TV Guide or EPG. Both mean the same.
Choose Update
Choose Update or Reload. Wait a few minutes, then press Back and look at the guide.
Check your device’s date
A wrong date can make the guide appear empty. Look at the clock on your device, and correct it in Settings if necessary.
Check your free space
A full device may not save the guide. See our guide on freeing up storage if you use a Fire TV Stick.
Accept a few blanks
Overseas and smaller channels sometimes have no listings at all. This is normal if most other channels show theirs.
Final step
Still need help?
That is completely fine. If every channel stays blank, tell us your app and device. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
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This guide is part of the StreamIPTV help centre for IPTV Canada viewers, on every device. New here? Start with a free trial.
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