See all 7 steps
1Wait a little2Open your app’s settings3Choose Update4Check your device’s date5Check your free space6Accept a few blanks7Still need help?A blank guide does not mean your service is broken. The guide comes separately from your channels, and it may simply need updating.
1
Wait a little
If you have just set up the app, give it ten minutes. The guide often loads after the channels.
2
Open your app’s settings
Find Settings, then TV Guide or EPG. Both mean the same.
3
Choose Update
Choose Update or Reload. Wait a few minutes, then press Back and look at the guide.
4
Check your device’s date
A wrong date can make the guide appear empty. Look at the clock on your device, and correct it in Settings if necessary.
5
Check your free space
A full device may not save the guide. See our guide on freeing up storage if you use a Fire TV Stick.
6
Accept a few blanks
Overseas and smaller channels sometimes have no listings at all. This is normal if most other channels show theirs.
7
Still need help?
That is completely fine. If every channel stays blank, tell us your app and device. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usIPTV Shows No Channels or an Empty List
IPTV Black Screen or Sound With No Picture