See all 8 steps
1Open your welcome email2Check for extra spaces3Check capital letters4Check look-alike characters5Check the server address6Check the type of login7Check that your plan is active8Still need help?Login errors are usually small typing mistakes. Please do not worry. Go through these slowly.
1
Open your welcome email
Have your email in front of you, so that you can compare it with what you typed.
2
Check for extra spaces
A space at the end of a box is invisible, and very common after pasting. Delete the last character and retype it to be sure.
3
Check capital letters
Capital and small letters are different. Check each one.
4
Check look-alike characters
The number 0 and the letter O are easily confused. So are the small letter l, the number 1 and the capital I.
5
Check the server address
Include http:// and any number at the end, such as :8080. Do not add “www” or a slash that is not in your email.
6
Check the type of login
Choose Xtream Codes if you have a username and password. Choose M3U if you have a long link. A wrong choice causes an error, even with correct details.
7
Check that your plan is active
If your trial or plan ended, your details stop working. Check your order email, or ask us.
8
Still need help?
That is completely fine. Send a photo of the error and we will check your details together. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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