Problem
All apps
8 steps
IPTV Shows No Channels or an Empty List
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Your IPTV app opens but no channels appear. How to fix a failed update, a wrong link or hidden groups.
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An empty list is usually simple to fix. Often, the app stopped loading partway through.
Start
Wait a few minutes
A long list takes time to load, especially the first time. Leave it alone for five minutes.
Restart your TV or device
Unplug your TV or streaming device from the wall. Wait one full minute. Plug it back in. Using the remote’s power button often only puts it to sleep.
Reload your list
In your app’s settings, look for Playlist, then Update or Reload. Choose it, and wait.
Check your login
Compare your details with your email. An M3U link must be complete, with nothing missing at the end.
Check your end date
If your trial or plan ended, your list may empty. Look in your order email, or ask us.
Look for hidden groups
Some apps let you hide groups. Check the group settings, and turn your groups back on.
Reinstall the app
Remove the app, restart the device and install it again. Then enter your details.
Final step
Still need help?
That is completely fine. If a second app also shows nothing, your account may need a check on our side. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
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This guide is part of the StreamIPTV help centre for IPTV Canada viewers, on every device. New here? Start with a free trial.
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