Problem All apps 7 steps

IPTV Sound Problems: No Sound or Voices Out of Time

Fix lip-sync problems and missing sound on IPTV. Audio settings, soundbars and channel delays.

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Sound problems usually come from a setting or a soundbar, not the channel itself. Most can be fixed in a few minutes.

Start

Check that nothing is muted

Check the TV’s volume, your soundbar and the app. Press the volume-up button. It sounds simple, but it catches many people.

If only one channel has a problem, tell us its name. If all do, continue.

Unplug your TV or streaming device from the wall. Wait one full minute. Plug it back in. Using the remote’s power button often only puts it to sleep.

On your device, open Settings, then Sound or Audio. Change Dolby or Passthrough to Stereo or PCM. Test a channel. Change it back if nothing improves.

If you use a soundbar, turn it off and test using the TV’s speakers. If the sound returns, the soundbar’s settings are the cause.

If voices do not match lips, look for Audio Delay in your app’s settings. Change it in small steps until they match.

Final step

Some channels have more than one language. Look for a speaker or language symbol while watching, and choose another track.

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This guide is part of the StreamIPTV help centre for IPTV Canada viewers, on every device. New here? Start with a free trial.