Problem
Built-in Player
6 steps
MAG Box Stuck Loading or Showing a Portal Error
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Fix MAG box portal errors: wrong address, unregistered code, network problems and old software.
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Most MAG errors come from one of a few causes. Check them in order, starting with the simplest.
Start
Restart everything
Unplug your MAG box and your internet box. Wait 30 seconds. Plug in the internet box first, wait three minutes, then plug in the MAG box.
Check the MAC address
Read the code from the sticker under the box. Send a photo of it to us, so we can confirm it matches your account.
Check the portal address
Press Setup, then go to System Settings, Servers, Portals. Compare the address with our email, one character at a time. Check for any missing colon, slash or number.
Check the network cable
Make sure the cable clicks into both ends. Many MAG boxes do not have Wi-Fi. A loose cable looks the same as a broken service.
Look for an update
In System Settings, look for Software Update. Install one if it is available, and keep the box powered during the update.
Final step
Still need help?
That is completely fine. A photo of the error message is the most useful thing to send. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
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