See all 6 steps
1Restart everything2Check the MAC address3Check the portal address4Check the network cable5Look for an update6Still need help?Most MAG errors come from one of a few causes. Check them in order, starting with the simplest.
1
Restart everything
Unplug your MAG box and your internet box. Wait 30 seconds. Plug in the internet box first, wait three minutes, then plug in the MAG box.
2
Check the MAC address
Read the code from the sticker under the box. Send a photo of it to us, so we can confirm it matches your account.
3
Check the portal address
Press Setup, then go to System Settings, Servers, Portals. Compare the address with our email, one character at a time. Check for any missing colon, slash or number.
4
Check the network cable
Make sure the cable clicks into both ends. Many MAG boxes do not have Wi-Fi. A loose cable looks the same as a broken service.
5
Look for an update
In System Settings, look for Software Update. Install one if it is available, and keep the box powered during the update.
6
Still need help?
That is completely fine. A photo of the error message is the most useful thing to send. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usHow to Find Your MAG Box MAC Address and Add a Portal
How to Set Up IPTV on a MAG Box