See all 6 steps
1What you see2How to open it3Where it comes from4Why it can take a while5Why some channels are blank6If everything is blankEPG is simply a technical name for the TV guide, the screen showing what is on now and later.
1
What you see
The guide looks like a grid. Channels are listed on the left, and times run across the top. It works much like a printed TV guide used to.
2
How to open it
Most apps have a TV Guide or EPG option in their menu. Some remotes have a Guide button. Our guide for your app shows where it is.
3
Where it comes from
The guide is a separate file that your app downloads. It is not part of the video. So your channels can play perfectly while the guide stays empty.
4
Why it can take a while
The first download can take a few minutes. Your app then updates it every so often. If it is empty on your first day, give it some time.
5
Why some channels are blank
Some overseas and smaller channels have no listings. That does not mean the channel is broken. It simply has no schedule available.
6
If everything is blank
See our guide “TV Guide Empty? How to Fix It”. It is usually a quick fix.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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