See all 6 steps
1Search by a short name2Try another spelling3Check your hidden groups4Reload your list5Check your plan6Ask usA missing channel may just be listed under another name or in a group you hid. Here is how to check.
1
Search by a short name
Open your app’s search, and type a few letters. For instance, “RDS” rather than the full name.
2
Try another spelling
Channels may be listed with a country or quality label, such as “CA” or “HD”. Search again with fewer letters.
3
Check your hidden groups
In your app’s settings, check whether you hid a group. Turn it back on and search again.
4
Reload your list
Use your app’s Update or Reload option. New changes may not have reached you yet.
5
Check your plan
Premium has more channels than Standard. If you have Standard, it may be included only in Premium.
6
Ask us
Send us the channel’s name. Line-ups change, and we will tell you plainly whether it is available.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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