See all 8 steps
1Take a breath2Press Back3Press Home4Check the TV’s input5Is someone talking on the screen?6Is everything zoomed in?7Restart if nothing else works8Still need help?This happens to everybody. You almost certainly did not break anything. These steps will bring you back.
1
Take a breath
Nothing you press with a remote will break your TV or your subscription. Please do not worry.
2
Press Back
Press the button with a curved arrow. Press it once, and look at the screen. Press it a few more times if needed.
3
Press Home
Press the button with the house. You return to the main screen. Now open your TV app again.
4
Check the TV’s input
If the screen is blank or says No Signal, you may have pressed Input on the TV’s remote. Press it again, and choose your HDMI number.
5
Is someone talking on the screen?
If your device is reading the menus aloud, you may have turned on a voice feature. On a Fire TV, hold Back and Menu together for two seconds to turn off VoiceView.
6
Is everything zoomed in?
On a Fire TV, the magnifier may be on. Hold Back and Fast Forward together for two seconds to turn it off.
7
Restart if nothing else works
Unplug the device for one minute, then plug it back in. Your settings will still be there.
8
Still need help?
That is completely fine. A photo of the screen will show us what happened. Message us on WhatsApp or by email, any day from 6 AM to 11 PM Eastern Time. Tell us your device and what you see on the screen. A photo of the TV screen helps a lot.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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