See all 6 steps
1Press the Home button2Open your full list of apps3Look all the way down4Use your voice or search5Check for a reset6Move it to the frontApps rarely vanish. Usually, they have just moved, or your device changed its layout after an update.
1
Press the Home button
Press the button with a house on your remote. Check the row of apps on the main screen.
2
Open your full list of apps
On a Fire TV, hold the Home button for two seconds, then choose Apps. On other devices, look for Apps or the Library.
3
Look all the way down
Your app may be at the very bottom of the list. Scroll down slowly.
4
Use your voice or search
On many remotes, hold the microphone button, then say the app’s name.
5
Check for a reset
If all your apps have gone, and the device is asking you to sign in, it may have been reset. See our guide for your device to reinstall them.
6
Move it to the front
Once you find it, pin it to your main screen. See our guide on putting your app on the home screen.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usWi-Fi Keeps Disconnecting on Your TV: How to Fix It
You Pressed Something and the Screen Changed: How to Get Back