See all 6 steps
1Know what is normal2Use favourites3Hide unused groups4Check your buffer setting5Use a cable6Restart once a weekA few seconds per channel is normal on many systems, because IPTV has to connect each time. If it takes much longer, try these steps.
1
Know what is normal
Cable changes almost instantly. IPTV usually takes a few seconds. Faster devices change channels more quickly.
2
Use favourites
Go straight to the channels you want, instead of stepping through them one by one.
3
Hide unused groups
Hide the groups you never watch, using the app’s settings. A shorter list runs faster on small devices.
4
Check your buffer setting
Buffer means how much video is stored ahead. A larger setting may reduce freezing, but it makes channel changes slower. Try a medium setting.
5
Use a cable
A wired connection often speeds things up, and it reduces freezing as well.
6
Restart once a week
Small devices benefit from a regular restart. Unplug yours for one minute each week.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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