See all 6 steps
1Try another title2Refresh your library3Check your login type4Change the player5Try the decoder setting6Test on your phoneMovies use different video formats from live TV. So one can fail while the other plays fine. That usually points to an app setting.
1
Try another title
If only one movie fails, it may be unavailable. Try two or three others.
2
Refresh your library
In your app’s settings, look for Update Content or Reload Playlist. Choose it, and wait.
3
Check your login type
If you used an M3U link, it may contain only live channels. A username and password usually include movies. Ask us if you are unsure.
4
Change the player
In your app’s settings, look for Player. Switch between the built-in player and another. Some apps let you open movies in VLC.
5
Try the decoder setting
In the player settings, switch between Hardware and Software. Then try the movie again.
6
Test on your phone
Try the same movie on a phone. If it plays there, your TV device may be too old for that format.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
WhatsApp us Email usIPTV App Keeps Crashing or Closing: How to Fix It
IPTV Channels Take a Long Time to Change