See all 6 steps
1Open the controls2Look for the sound symbol3Choose your language4Turn off subtitles5Check your device’s caption setting6Look for another versionSome channels carry several languages. A few presses usually gets you the one you want.
1
Open the controls
While watching, press Select or OK on your remote. A bar of small symbols appears on the screen.
2
Look for the sound symbol
Look for a small speaker, a globe or the word Audio. Select it.
3
Choose your language
A list of languages appears, if the channel offers more than one. Choose yours.
4
Turn off subtitles
Look for the speech bubble or the letters CC. Select it, then choose Off.
5
Check your device’s caption setting
If subtitles keep returning, look in your device’s Accessibility settings, and turn off Captions.
6
Look for another version
Some channels have a separate French or English listing. Try searching for the channel’s name to see whether there is another version.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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