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Refund Policy for Canada (primary) & USA (secondary)

StreamIPTV Refund Policy — clear, fair, and customer-first

This policy explains how refunds work for StreamIPTV customers in Canada first, and the USA second. If core service functionality fails after a quick troubleshooting check, we’ll review your case and process eligible refunds back to the original payment method.

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Review window

7 days (eligible cases)

Applies when essential service functions are unavailable.

Typical response

Fast triage

We start with quick device & network checks first.

Coverage

Canada → USA

Guidance prioritizes Canada, with USA notes where relevant.

How the refund policy works

We begin with a short troubleshooting check to rule out common local causes (device settings, player app configuration, home Wi-Fi quality, ISP throttling, or outdated playlists/EPG). If essential service functions still fail after reasonable troubleshooting, we’ll review eligibility and, when approved, issue a refund back to the original payment method.

Canada-first note: We tailor steps to Canadian ISPs and devices commonly used in Canada (e.g., Fire TV, Android TV, Apple TV). USA guidance is provided when the troubleshooting path differs.

Eligibility requirements

  • A 7-day satisfaction guarantee may apply if essential service functions are unavailable (example: verified server unavailability for 3 consecutive days or more, with supporting evidence).
  • Issues caused by local conditions (unstable home network, incompatible device/app, ISP throttling, misconfiguration) are generally not refundable. We’ll help troubleshoot first.
  • Change of mind is not covered. This policy focuses on availability and essential functionality.

Examples of “essential functions”

Inability to access core live channels/VOD due to platform outages after confirmed correct setup.

Examples of “local causes”

Weak Wi-Fi, device storage issues, outdated player app, or ISP restrictions impacting streaming.

Refund method & timelines

Approved refunds are issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider. After a refund is issued, it typically posts shortly after processing.

For questions about a refund request or its status, email support@streamiptv.ca.

Excluded cases

Refunds are not granted if an account is suspended due to violations of the Terms of Service. Please review the Terms at checkout; they apply alongside this Refund Policy.

We also cannot refund cases where service access is blocked solely by local network conditions or unsupported devices/apps, after troubleshooting confirms the root cause is not the service itself.

Quick answers

How long does a refund take to appear?

Once issued, posting time depends on your bank or payment provider. Many refunds appear shortly after processing, but timelines can vary.

What should I include in my refund email?

Include your order details, device model, player app name, a short description of the issue, and screenshots if possible. This speeds up review for Canada and USA customers.

Is a change of mind eligible for a refund?

No. This policy covers cases where essential service functions are genuinely unavailable, not personal preference or change of mind. If you want to test before committing, use our free trial.

What counts as "3 consecutive days of verified server unavailability"?

We look for evidence that the core service (not individual channels) was inaccessible for 72+ consecutive hours, confirmed on our end, after ruling out local network, device, or app issues. Screenshots, timestamps, and troubleshooting logs help speed up review.

What if the issue is with my ISP or home network?

ISP throttling, DNS issues, weak Wi-Fi, and router problems are local causes and are not covered under this refund policy. We will help you troubleshoot (try a VPN, switch to Ethernet, or contact your ISP) before any refund review begins.

Can I get a partial or prorated refund?

Partial refunds may be considered on a case-by-case basis, particularly for longer-duration plans (6-month, 12-month, 24-month) where service was genuinely unavailable for a significant portion of the period. Each case is reviewed individually by our team.

Need help with a refund request?

Contact our team and we’ll guide you step-by-step (Canada first, USA second).

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This Refund Policy is provided for clarity for StreamIPTV customers in Canada (primary) and the USA (secondary). It is designed to be easy to understand and aligned with practical troubleshooting workflows.