How this refund policy works
First we troubleshoot with you to rule out device, network, or setup issues. If core features still don’t work as they should, the refund policy applies and the payment is returned to the original method.
Refund Policy
Simple, Fair Refund Policy
The refund policy below is written for real people: clear steps, transparent timing, and fast help when something isn’t right. If the service can’t meet core expectations, the refund policy applies.
Eligibility under the refund policy
- A 7-day money-back guarantee applies if essential service features are unavailable (e.g., server outage for 3 consecutive days or more, with proof).
- If problems are caused by local conditions (ISP throttling, home network, unsupported devices), this refund policy does not apply.
- Change of mind isn’t covered. The refund policy focuses on service availability and core functionality.
Refund method & timing
Approved refunds go back to the original payment method. Most providers display the credit shortly after it’s issued, but exact timing varies. For questions about this refund policy or payment status, email support@streamiptv.ca .
Exemptions to the refund policy
Refunds aren’t available if an account is suspended for violating the Terms of Service. Please review those terms at purchase—they sit alongside this refund policy.
Quick answers about the refund policy
How fast are refunds once the refund policy is approved?
Refunds are issued promptly; the bank or provider decides how soon the credit appears on the statement.
What should I include when I email support about the refund policy?
Your order number, device type, and a short description of the problem. Screenshots help speed up the review under the refund policy.
Need help with the refund policy?
A human will review your case and guide you through each step of the refund policy.