See all 6 steps
1Check the channel version2Try other channels3Check your connection4Check your device’s resolution5Check your HDMI cable6Check your TV’s picture modeA poor picture can come from the channel, your device or your TV. Here are the checks that usually help most.
1
Check the channel version
Many channels come in SD, HD and 4K. Look for the HD version. 4K is available only on Premium, on supported channels.
2
Try other channels
Some programs are broadcast at low quality. If one channel is poor and others look good, the source is probably the cause.
3
Check your connection
A slow connection can force a lower quality. Run a speed test beside the TV in the evening.
4
Check your device’s resolution
In your device’s display settings, the resolution should be Auto or match your TV.
5
Check your HDMI cable
An old cable can limit your picture, particularly with 4K. Try the cable that came with your device.
6
Check your TV’s picture mode
Open your TV’s picture settings, and try Movie or Filmmaker mode. Pick what looks best to you.
If something goes wrong
Still need help?
Message the IPTV Canada support team every day from 6 AM to 11 PM Eastern, in English or French. A photo of your screen helps us a lot.
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